Terms of Trade
1. Quotes:
Quotes are valid for 30 days
For any line-items with estimated costs, the final cost will be advised at the completion of the service
3. Booking is required. My Home Chef cannot guarantee availability of requested dates unless a booking is made with a booking fee payment, and these terms of trade signed
4. Payment terms:
A minimum payment of 30% of total cost is required to make a booking
A minimum of 90% of total cost to be paid no later than 5 business days prior to the date of quoted service
The remainder of the cost must be paid at completion or delivery of service
My Home Chef will provide a 5% discount of total cost if full payment is done at time of booking
6. Overdue payments and unpaid amounts:
Any overdue payment will incur additional charge of 20% of the overdue amount
Any payments overdue more than 30 days will be referred to a debt collection agency, and customer will be charged with any additional collection and legal fees
My Home Chef will not provide a service unless payments are made per the payment terms above
7. My Home Chef accepts the following payment options:
Online bank transfer - usually the preferred option!
Cash
PayPal: we charge additional 10% of the total cost. Please contact us if you wish to use PayPal for payment
Credit/Debit Card: we charge a small fee, which will be added to the total amount
8. Cancellations and refunds: unless indicated otherwise in the quote, the following terms apply to ALL cancellations:
Customer cancelling a booking up to 30 days prior to event date will receive booking fee back, takeaway $50 service fee
Customer cancelling a booking up to 5 days prior to event date will not receive booking fee back
Customer cancelling a booking from 5 days prior to the event, and up to the event date, will not be refunded for payments already made
If My Home Chef is forced to cancel, customer will be refunded in full
NZ-based customers refund will be made as online bank transfer into an account number designated by the customer
Non-NZ customers refund will be made using PayPal only
Customer must accept and sign the Terms of Trade when a booking is made
9. Gift Vouchers:
Must be used before their expiry date
Are strictly valid until the expiry date. My Home Chef may not honour the voucher after that date
Cannot be exchanged for cash
Are not refundable